Terms and conditions

Terms and Conditions

Terms of Membership

Every QOR member agrees to abide by the following terms of membership:

  • Members must abide by all the terms listed as a condition of your membership.
  • Members may never use more than one mobile phone number or sign-up for more than one membership.
  • Members may not provide their account username and password to other persons.
  • Members must always provide truthful and accurate information to QOR.
  • Members must never intentionally provide misleading or false information in relation to QOR.
  • Members must always act in good faith and be truthful when participating in research activities directed through QOR. Members agree to take a considered approach to their activities for the benefit of research at all times.
  • Members must update their records within reasonable time when requested. QOR may on occasion issue email reminders to this effect.
  • Members must be polite and reasonable when communicating with QOR Support Services.
  • Members agree that all information and content that you read or see is private and confidential and cannot be shared or distributed with anyone else.

Terms of Service

Eligibility

All active QOR members in Australia have a rewards account and are eligible to earn rewards and participate in the program.

The account holder is the only individual authorised to use his/her rewards account. Any use of the account by individuals other than the account holder is considered unauthorized use and may be grounds for termination and forfeit of rewards.

QOR reserve the right to terminate account holder membership and rewards program participation if a account holder violates these rules or any other rules of membership.

Upon registering with QOR you agree to be bound by our Terms and Conditions. QOR  reserves the right to amend or terminate these Terms and Conditions at any time without prior notice, any amendments of which will be posted on the QOR website. Your subsequent use of the QOR website constitutes your acceptance of these amended Terms and Conditions.

Membership

Before being able to participate in the QOR Rewards Program, you must complete a registration form to become a member.

To be a member of QOR and perform activities via QOR, you must be in the country registered in your account and be aged 18 and over.

Each member is permitted to hold one account. We may suspend or terminate your account at any time without cause or reason, and without any prior notice. Some reasons for termination include, but are not limited to:

  1. Violations of the Terms and Conditions
  2. More than one account held by the same member
  3. Lack of regular participation in online surveys
  4. An invalid mobile number or email address
  5. False/fraudulent responses or other fraudulent activity
  6. Reporting QOR emails as spam

Member accounts may be unsubscribed in the event of bounced email notifications and/or notifications of complaint emails. Note: Complaints emails are often issued by email providers when emails are flagged as spam or junk.

QOR reserves the right to send communications via email.

Security and confidentiality of your QOR account

You are responsible for ensuring the confidentiality of your QOR account password, and for all activities that occur in relation to your password or account. It is your responsibility to alert QOR to any unauthorized use of your password or account. QOR will not be liable for any loss or damage arising from your failure to comply with this.

Account Updates

Your account will be updated or credited each time you earn rewards by taking a survey. In most cases, your account will be credited upon survey completion , but may take up to 28 days. Your account will be debited immediately each time you redeem the rewards in your account.

In the event of occasional error, QOR reserves the right to make adjustments to rewards of members accounts.

In the future, additional methods of earning rewards may become available.

 

Expiration of Rewards

Rewards never expire as long as you continue to be an active member of QOR and as long as the rewards program remains in effect.

However, if you unsubscribe from QOR or if your membership is terminated all rewards will be forfeited. If you allow your membership to become inactive (that is, you don’t respond to any survey invitation for a period of time), we reserve the right to terminate your membership and close your account; in this case, all rewards will be forfeited as described previously.

Member accounts may be unsubscribed in the event of bounced email notifications and/or notifications of complaint emails. Complaints emails are often issued by email providers when emails are flagged as spam or junk.

If a member is suspected of dishonest or fraudulent behaviour, QOR reserves the right to terminate membership and any rewards earned.

Earning Rewards

You can earn rewards by participating in surveys and QOR .

To become entitled to a reward for participating in a reward based activity:

  • the information in your profile must match the targeting criteria for the activity
  • the end date for the activity must not have passed
  • you must:
    • view and accept the notification for the activity
    • progress through the survey and answer all questions asked
    • reach the final page at the conclusion of the survey and follow all instructions on that page

QOR will not be liable for any loss or damage arising from you receiving an notification after the survey end date.

We store a record of any rewards you have earned through interaction with QOR.

We may debit or credit your QOR  account balance at any time and without notice, to rectify any payments made to, or debits from, your account balance which were caused by human error, technological error or any other mistake or systems failure.

If you wish to dispute a reward you should contact QOR and describe the nature of the discrepancy. We will notify you of the results of any investigation. Any determination made by QOR is final (without affecting any of your statutory rights).

We may at any time change the activities that entitle you to earn rewards; however, any such changes will be stated on our website.

You should receive your rewards within 28 days after a survey closes. It is your responsibility to contact QOR if your rewards are not properly credited at any time. QOR will not be liable for any errors regarding rewards if you do not notify us within a reasonable period of time from when the error was made.

QOR reserves the right to reclaim any rewards that are redeemed in error or due to fraudulent activity.

Redemptions

You may redeem rewards earned through your use of the QOR Panel by requesting an electronic gift card or a transfer to a Pay Pal account.

Electronic Gift Cards

Purchases of electronic gift cards can be successfully processed only if you have a minimum of $30 (3000 points) in your rewards account.

It is your responsibility to ensure that the email address in your account, within the members portal, when requesting a redemption is accurate. This information is used to automatically email you the e-Gift card you have purchased. Payments once made cannot be recalled and consequently, if you provide incorrect email address when requesting a redemption we will not be able to recover any such gift cards sent and no gift cards will be sent in respect of the redemption request.

Gift cards are subject to the terms and conditions (policies, redemptions, expiration dates) established by the issuing retailer and are subject to change. Certain retailers and/or denominations may be unavailable.

You agree to indemnify QOR in relation to any loss or damage caused by a gift card purchase made from your account. You will be liable for any costs associated with the provision of incorrect or incomplete details in your redemption request.

We will not be liable for errors made by third parties in relation to your redemption request.

Any Rewards you earn through QOR do not earn interest and have no monetary value until validly redeemed.

You are responsible for identifying any potential tax liabilities that may arise through your use of QOR. QOR is available to you as a consumer and not a business, trading organisation or other entity permitted to register for Goods and Services Tax (GST).

 

Exclusion of Liability

QOR may, at its discretion, make any changes to its rewards program or its website at any time, including the availability of any service feature, links, database, or site content without prior notice.

QOR is not responsible for any damage to a member's computer occasioned by participation in any activities associated with QOR or downloading of any information necessary to participate in QOR activities. We make no guarantee that any functions contained within this website or materials/content contained therein will be error-free or free of any harmful components, or that defects will be corrected.

QOR makes no warranty or representations about the accuracy or completeness of the QOR website, nor is it responsible for the content of any third party website that is linked to this website.

To the extent permissible by law, QOR shall not be liable in contract, tort (including negligence) or otherwise for any direct or indirect, special, consequential or incidental damages or damages for loss of profits, loss of revenue, loss of data, lost opportunities, cost of cover, exemplary, punitive, personal injury/wrongful death, special, incidental or other consequential damage or loss of use, arising out of or in connection with the QOR website or its contents or any website accessed from the QOR website or any other associated website. QOR excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would be void.

Indemnity

You agree to indemnify, defend, and hold QOR, its employees, directors, officers, agents, and representatives from and against any and all third-party claims, demands, liabilities, costs or expenses, including reasonable attorney's fees and expenses, arising from, or related to, any breach by you of any of these Terms and Conditions or applicable law.

Jurisdiction

These Terms and Conditions are governed by the laws in force in New South Wales and you submit to the exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

Intellectual Property and Copyright Notice

The copyright and the material contained in the QOR website and any QOR survey belongs to and remains the property of QOR. You are not permitted to use, disclose, reproduce, copy, distribute, modify, transmit, republish (including framing any part of this website or any QOR survey) or revise the contents of this website or any QOR survey without the prior written consent of QOR. Neither title nor intellectual property rights are transferred to you or any third party through the use of access to this website or any QOR survey. Rather, all rights, title and interest in and to all aspects of this website and any survey accessed through QOR remain the sole property of QOR.

Last Updated: 17th July 2025